At Willow Tree Trauma & Wellbeing, I take your privacy and the security of your personal information seriously.
In line with the General Data Protection Regulation (GDPR), I collect, store and process your personal data responsibly and transparently.
What information I collect:
If you contact me via this website, by phone, or by email, I may collect your name, contact details and any information you choose to share to help me understand your needs and provide safe, effective therapy. If you become a client, I will also keep confidential records as required by professional standards.
How your information is used:
Your personal Information is used solely to provide therapy services for you, communicate with you, and manage appointments/payments. Your data is never shared with third parties unless required by law, or with your explicit (in writing) consent.
Confidentiality:
Everything discussed in therapy is confidential. Information will only be shared outside of therapy in the following circumstances:
- With your consent
- If required by law
- If I believe there is a serious risk of harm to you or others
Data security:
All personal information is stored securely in accordance with GDPR requirements. I have a locked cabinet for any paper records, only accessible by me. Notes are transported to my office (never left there overnight) via a locked document case (only I have the code for this). I use a password protected digital system for clinical notes, which is only accessible by me. I have a clinical will and up to date client contact information is stored there (electronically) so that in the event of my death you will be contacted by my Clinical Supervisor and informed. Any written information is kept for a minimum of 7 years then securely destroyed.
I use MailerLite to collect email addresses and send newsletters. Your information is kept secure, never shared, and you can unsubscribe at any time.
Your rights:
You have the right to access, update, or request the deletion of your personal data at any time. You also have the right to request information about how your data is used.
Contact:
If you have any questions about how your data is handled, or wish to exercise your rights under GDPR, please contact me at Willow Tree Trauma & Wellbeing via donna@willowtreetherapy.org.uk
